Shipping & Delivery
We know how hard it is to wait, so we always aim to post your order as quickly as possible. Occasionally there can be delays – especially after release days. We really appreciate your patience at these times!
If you are keen to get your order as soon as possible we recommend shipping via UPS.
We offer 2 options for all orders. These options may vary due to location and courier service availability.
Standard Shipping generally takes 12-25 days after dispatch depending on the destination. This service provides full tracking and is free for any orders.
UPS generally takes 6-15 business days after dispatch. This service provides full tracking and is automatically upgraded for any orders over $400 at no extra charge, and is a flat rate fee of $30 USD otherwise.
Parcels shipped via UPS cannot be delivered to a PO Box address.
The above Delivery Policy sets out the terms and conditions of delivery of products purchased from ___________. In addition to this Policy, all products purchased from us are subject to our Terms and Conditions of sale, which are available here.
Once your order has been shipped you will receive a shipping confirmation email! Your shipping confirmation will also contain your tracking number, so you can stalk your order all the way to your door.
All products are packaged using protective packaging for safe arrival. If there is any damage to the package content, we may request that you provide us with a picture of the damaged products.
Just a few things you need to know
- Delivery times may vary due to your chosen courier’s network, and/or the time it takes to be processed through Customs (if international).
- Please allow an additional business day for the Warehouse team to process your order if it was placed on a weekend or a public holiday.
- There may be delivery delays during peak times (e.g. Christmas, New Year, etc.) and after major releases – please be patient, we promise it will be worth it!
- Orders placed after 12 pm will require an additional business day to be shipped.
- You can use your tracking number to stalk your order here.
Orders will be delivered by your nominated courier service. If you’re not present when delivery is attempted, your parcel will either be safely dropped (i.e. left in a safe location), or you will receive information from the courier service on how to collect your items.
Once your order has been shipped from our warehouse, all risk passes to you as per our Terms and Conditions. We are not responsible for any damages or loss incurred once it leaves our premises, and enters the care of the selected third party courier.
The above Delivery Policy sets out the terms and conditions of delivery of products purchased from ________________. In addition to this Policy, all products purchased from us are subject to our Terms and Conditions of sale, which are available here.