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FAQs

 

How long will it take to get my order? 
It's coming, promise! We always aim to post your order as quickly as possible (usually within 48 hours) but there might be some delays – especially after releases! Your patience is appreciated.

Once we ship your item, it'll get there in about this long: 

Standard Shipping:

Your package should arrive within 13 - 39 business days once shipped. Yeeey! 

UPS:

Generally, it takes 5 - 8 days once shipped and it's fully trackable. UPS usually deliver between the hours of 9am-5pm and will request a signature. If you aren't available when your parcel is delivered, the delivery driver will leave a card with instructions on how to pick up.

Will my order be tracked? 
Yes! No matter what shipping option you go for you will receive a tracking number in your shipping confirmation email so you can stalk your new item all the way to your front door! Track your Order here.

How can I pay? 
This website accepts PayPal and Stripe. We can't accept any other forms of payment, sorry!

Can I pay in my local currency?

_____________ processes all orders in US Dollar.

How do I make an order? 

Just go to our website, _______________ and click on a product you like and is available in your size and add to cart. Then just follow the easy checkout process. 

How do I make changes to my order? 

Ok so here’s the deal, you have one hour from when you purchased to quickly email _______________________ with your order number and the changes that you need to make.

Can I split my current order so the items ship separately? Can I combine multiple orders? 
Unfortunately, we can't split or combine orders for you as our system won't allow this. 

How do I cancel an order? 
It’s the same deal as changing an order, you have one hour from when you made your order to email us at _______________________ to let us know you have to cancel.

Where is my order? 
If you haven’t received a shipping confirmation email from us yet then just drop an email to __________________________ and we’ll investigate. If you have received a shipping notification just consult your tracking number for the latest update on where your package of goodies is.

What about Delivery and Returns? 
No worries! Read all about our delivery and returns processes and policies here:

What if I have received something I think is faulty?

If you have received an item you believe to be faulty, please contact the ________________ to discuss your options for a repair, replacement or refund, subject to the conditions of our Return Policy.

 

 

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